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Applying online is the quickest and easiest way to join SEOS, but sometimes problems occur. Before contacting us please read our Frequently Asked Questions.


Website Account Questions

Q: "I want to apply online but my email address is not recognised".
A: Associate members will need to create a new account before applying to join SEOS 2011. This is because 2010 and 2011 entries are on the website at the same time from December to February. If you joined in 2010, you can use last year's email address and password- but you must create a new account by clicking on Sign Up.

Q: "I did not receive an email to verify my SEOS account, what do I do?"
A: You no longer need to wait for an email, just sign up and log in. You must log in within the first 24 hours to verify your account. If you do not, you will need to re-apply.

Q: "I have created a new account but the website doesn't recognise my email address"
A: After you have created your new account, you must verify it by logging in within 24 hours. If you do not, you will need to re-apply.  Check your email address is exactly the same as the one you supplied when you signed up.

A: The email address you supplied will be shown on your entry form. You can change it if you wish but DO NOT DELETE IT. If you do, you will have removed your username and will not be able to log in again. If this has happened please contact us.

Application Questions

Q: "Does it matter how I fill in the form?"
A: Yes, what you type is EXACTLY how it will appear in your Guide and website entries.  Please use normal large and small text as you see here. You will see a preview of your web page when you apply- go back and make changes if necessary. 

Q: "I can't upload my image file, the website said it was too large, what do I do?"
A: You need to reduce your image using image editing software (such as Photoshop) so that it is under 5Mb. As a rough guide, your image should just be able to fill your monitor screen without appearing blurred. If you are unable to do this, please send it on a CD/DVD to the address shown on the email you receive after your application.

Q: "I can't upload my image, the website said it was the wrong type of file."
A: Only image files can be uploaded. Word processing, desktop publishing and database files will not upload even if they contain an image. The name of your file must end in an extension showing the file type e.g. .jpg  .tif  .psd  .png etc.

Q: "I uploaded my image but it was not shown on the web page preview, do I need to upload it again?"
A: No, this is because your image was not a jpeg file. Other types of image file, tiff, png, etc are OK but will not appear in the preview.  Files over 5Mb and non-image files (text files, Word files etc) will not upload and you will receive an online warning of this.

Q: " The marker on the geographic location map is in the wrong place"
A: No problem, simply move the marker so that it's pointing directly at your studio and click Continue.

Q: "I’ve submitted my entry but it needs to be changed, can I do this?"
A: Yes, you can edit your entry up to 72 hours after you applied. Log in to your account and click on Edit Online Form. Changes can be reviewed using the web page preview. To make changes after 72 hours, send an email to database@seos-art.org as soon as possible.

Q: "When will I receive an email to confirm my membership?"
A: Provided you have supplied a valid email address, you should receive a welcome email within a few minutes, but it could take up to one hour. If you have not received it after an hour, please check your spam or junk mail folder. To avoid this problem please add info@seos-art.org to your contact list or safe sender list.


Payment Questions

Q: "The payment page is asking for my Paypal account details but I don't have a Paypal account".
A: You don't need a Paypal account. Click on the link at the bottom right of the payment page marked 'Don't have a Paypal account?' you can then enter your credit or debit card details. Most cards are accepted.

Q: "PayPal said I’m already registered, but it will not accept my password".
A: This is not your SEOS password. The password you need is for your PayPal account.

Q: "If I apply online can I pay by cheque?"
A: No, payment is by Credit or Debit Card only. If you wish to pay by cheque you need to apply by post. A postal application form is available on the downloads page.


Web Page Questions

Q: "My new web page is online but the image is missing"
A: Don't worry, your image is being processed for the Guide and website and will be uploaded as soon as possible.

Q: "I received an email saying my web page is live but the website said- page could not be found"
A: The message was sent because your entry has been verified. If you applied by post, your web page will not be available for approximately one month after we received your form.
If you applied online but ticked the box to delay your web page, it will not be available until March 1st.

More information can be found in our illustrated step-by-step guide, How To Apply Online, available on the Members' Download page.